All Systems Operational

About This Site

Welcome to Securosys’s real-time status and updates hub. Here, you can access live and historical data on system performance and key metrics. In the event of any service interruptions, relevant information will be posted promptly.

Disclaimer: The service operational statuses listed here are based on web checks and cannot be used for SLA credit claims.

Technical documentation: https://docs.securosys.com
Support portal: https://support.securosys.com

Uptime over the past 90 days. View historical uptime.
Securosys CloudHSM Operational
90 days ago
99.99 % uptime
Today
CloudHSM Economy (ECO), USA ? Operational
90 days ago
100.0 % uptime
Today
CloudHSM Economy (ECO), Germany ? Operational
90 days ago
100.0 % uptime
Today
CloudHSM Economy (ECO), Singapore ? Operational
90 days ago
100.0 % uptime
Today
CloudHSM Economy (ECO), Switzerland ? Operational
90 days ago
99.98 % uptime
Today
CloudHSM Economy (ECO), Global ? Operational
90 days ago
100.0 % uptime
Today
CloudHSM Sandbox (SBX), Switzerland ? Operational
90 days ago
99.98 % uptime
Today
CloudHSM Economy Certified Mode (ECO-CC), Switzerland ? Operational
90 days ago
99.98 % uptime
Today
CloudHSM Economy Certified Mode (ECO-CC), USA ? Operational
90 days ago
100.0 % uptime
Today
Transaction Security Broker (TSB) / RestAPI Operational
90 days ago
99.99 % uptime
Today
CloudsHSM RESTful API ECO ? Operational
90 days ago
99.98 % uptime
Today
CloudsHSM RESTful API SBX ? Operational
90 days ago
100.0 % uptime
Today
Securosys365 Operational
90 days ago
100.0 % uptime
Today
DKE Cockpit ? Operational
90 days ago
100.0 % uptime
Today
Double Key Encryption Service ? Operational
90 days ago
100.0 % uptime
Today
Securosys SA Operational
Support Portal ? Operational
CloudConsole (Purchasing Platform for CloudHSM) ? Operational
Developer Program Operational
CloudsHSM Developer Program (DEV), Switzerland ? Operational
CloudsHSM RESTful API Developer ? Operational
CloudsHSM RESTful API Demo ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Infrastructure Maintenance Notification for CloudHSM(US1 Region) Apr 28, 2025 09:00-13:00 CEST

Dear customer,

We would like to inform you of the scheduled infrastructure maintenance.
The maintenance activities are scheduled on the following dates: Monday, 28. April 2025, 09:00-13:00 CEST

The changes are not expected to affect the availability of the service. Please contact us via the support portal if you experience any issues with service access.

Thank you for your cooperation,
Your Securosys Support-Team
Posted on Apr 24, 2025 - 15:22 CEST
Apr 26, 2025

No incidents reported today.

Apr 25, 2025
CloudHSM Rest-API (SBX, ECO) - SCHEDULED MAINTENANCE
Completed - The scheduled maintenance has been completed.
Apr 25, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 09:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Apr 22, 14:12 CEST
Scheduled - We are announcing a scheduled maintenance on the CloudHSM Rest-API (sbx-rest-api.cloudshsm.com, rest-api.cloudshsm.com) infrastructure.

The maintenance activities are scheduled on the following dates: Friday, 25.04.2025, 09:00-14:00 CEST.

The changes are not expected to affect the availability of the service. Please contact us via the support portal if you experience any issues with service access.
Apr 22, 14:04 CEST
Apr 24, 2025

No incidents reported.

Apr 23, 2025
Scheduled Infrastructure Maintenance for CloudHSM (ch02-api.cloudshsm.com)
Completed - The scheduled maintenance has been completed.
Apr 23, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 09:00 CEST
Scheduled - Scheduled maintenance activities on the CloudHSM infrastructure.

The CloudHSM service will remain operational during the maintenance activities, but redundancy will be impaired, and it is possible that you may notice short delays or interruptions due to the failover process of the API provider.

During the maintenance windows, modifications on the CloudHSM service perimeter infrastructure will be conducted. We have planned the activities to minimize the impact on subscribers. The activities will only affect one operational site at the time, allowing your services to failover automatically.

Important: The maintenance only affects customers of ECO/ECO-CC Switzerland; other regions are not affected. Please ensure that your API provider is configured with both API connection points:

* ch01-api.cloudshsm.com (alias: a-api.cloudshsm.com)
* ch02-api.cloudshsm.com (alias: b-api.cloudshsm.com)

The changes are not expected to affect the availability of the service. Please contact us via the support portal support portal if you experience any issues with service access.
Apr 22, 11:13 CEST
Apr 22, 2025
INCIDENT: Cloud HSM service ECO01/ECO02/PLA02/CCM01 unavailable
Resolved - Incident: Cluster Connectivity Issue – CloudHSM ECO01 / ECO02 / PLA02 / CCM01
Date: April 22, 2025
Time: 22:20 – 22:44 CEST

We experienced a temporary disruption in cluster connectivity affecting CloudHSM instances ECO01, ECO02, PLA02, and CCM01 between 22:20 and 22:44 CEST. The issue was resolved through manual intervention, and connectivity has been fully restored.

We apologize for the inconvenience this may have caused. If you are still experiencing issues or have any questions, please open a support ticket through your account.
Apr 22, 23:00 CEST
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Scheduled Infrastructure Maintenance Notification for CloudHSM(US2 Region)
Completed - The scheduled maintenance has been completed.
Apr 16, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 09:00 CEST
Scheduled - Dear customer,

We would like to inform you of the scheduled infrastructure maintenance.
The maintenance activities are scheduled on the following dates: Wednesday, 16. April 2025, 09:00-16:00 CEST

The changes are not expected to affect the availability of the service. Please contact us via the support portal if you experience any issues with service access.

Thank you for your cooperation,
Your Securosys Support-Team
Apr 14, 16:07 CEST
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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